| Q |
What does controlled access mean? |
| A |
Access to the facility is only granted to authorised and fully paid-up clients - proof of identity required.
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| Q |
What other security measures are in place for personal security and that of my belongings? |
| A |
The facility is locked at all times and the entrances monitored. All storage areas are covered by electronic sensors and linked to an armed response company with regular patrols of the area.
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| Q |
How many units of each dimension are available? |
| A |
This varies depending on occupancy, but we usually have many different sizes to suit your needs. Month-end is usually the busiest time, so we would advise that you plan ahead and book your space in advance. One month's deposit will secure the unit required.
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| Q |
Is discount given when space is rented over an extended period of time? |
| A |
Yes! We offer generous discounts for pre-paid contracts - call or email our site manager for details.
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| Q |
How can I calculate how much space I need? |
| A |
Complete the form on the link and our friendly staff can assist you in determining your actual needs. Bear in mind that the units are 3 meters high and when properly packed are usually able to accommodate much more than you might otherwise expect. This may however depend on whether you require regular access to your goods and would prefer not to have to unpack the unit each time.
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| Q |
How can I be sure that no other persons will enter my unit? |
| A |
U-STORE, U-LOCK, U-KEEP-THE-KEY! This means that you control who has access to your storage unit because you keep the key of the lock to your storage unit. We recommend that you use a good quality medium or large size lock to ensure that only you can open it. Store and Lock can supply you with a suitable lock.
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| Q |
Hazardous materials? |
| A |
We do not permit the storage of illegal, flammable, combustible, hazardous or dangerous materials of any description. Nor will we allow the storage of fresh produce or unstable materials.
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| Q |
Transport? |
| A |
Pick-up and delivery can be arranged at competitive rates within the metro area.
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| Q |
Do you have labour to assist with moving goods into the storage unit? |
| A |
Yes. Our staff can help with moving your goods into or out of the facility. We also provide suitable trolleys.
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| Q |
Is there a charge for access to my unit? |
| A |
No, access is free providing that access is required during normal business hours.
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| Q |
Can I drive into the facility? |
| A |
Yes, we have secure areas for on-loading and off-loading. |
